Terms of Service

Last updated: September 26, 2026

Welcome to SANROK. These Terms of Service govern your use of our website and the purchase of products from SANROK. By accessing our website or placing an order, you agree to these terms.

1. About SANROK

SANROK is an online retailer specialising in trading cards and collectible products.

Business Address:
37 Kirk Wynd
Kirkcaldy, Fife
KY1 1EN
United Kingdom

Email: support@sanrok.com
Phone: +44 7475 352330

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.

However, minor differences between product images and the actual product may occur.

For sealed trading card products, the contents, card pulls, artwork, and configurations are determined by the manufacturer. SANROK does not guarantee specific cards, rarities, autographs, or other contents unless explicitly stated in the product listing.

3. Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we will contact you and may offer an alternative, refund the unavailable item, or cancel the order where appropriate.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock issues, or technical errors.

5. Prices and Payment

All prices displayed on our website are shown in the currency indicated at checkout.

You must provide accurate billing and payment information.

Payments are processed through secure third-party payment providers. SANROK does not normally have access to your complete payment card details.

6. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on the product page or at checkout.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, customs processing, severe weather, or other disruptions.

You are responsible for providing an accurate delivery address.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer law.

Where you have a legal right to cancel an online purchase, we will respect those rights.

For sealed trading card products, customers should keep the original factory seal intact where they wish to return the product.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide your order number and photographs of the product and packaging where appropriate so that we can investigate the issue.

9. Pre-Orders

Where a product is listed as a pre-order, the expected release date will be stated on the product listing where available.

Release dates are provided by manufacturers or distributors and may change.

If a release date changes significantly, we will provide appropriate information to affected customers.

10. Intellectual Property

All content on the SANROK website, including text, logos, graphics, images, designs, and other materials, is owned by or licensed to SANROK or the relevant rights holder.

You may not reproduce, distribute, modify, or commercially exploit our website content without prior permission.

11. Prohibited Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with the operation or security of our website.

• Submit fraudulent or misleading information.

• Use our website to conduct fraudulent transactions.

12. Limitation of Liability

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under UK law, including applicable consumer rights.

To the extent permitted by law, SANROK will not be responsible for losses caused by circumstances outside our reasonable control.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, or legal requirements.

The updated version will be posted on this page with a revised Last updated date.

15. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

SANROK
37 Kirk Wynd
Kirkcaldy, Fife
KY1 1EN
United Kingdom

Email: support@sanrok.com
Phone: +44 7475 352330