Privacy policy

Introduction

Sanrok operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a seamless shopping experience.

Sanrok is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services.

Personal Information We Collect

We collect personal information to provide and improve our services, including:

  • Contact details: Name, address, billing/shipping address, phone number, email
  • Payment information: Card details, payment confirmations (processed securely via Shopify)
  • Account information: Username, password, preferences
  • Transaction data: Orders, purchases, returns, and browsing activity
  • Communication data: Messages sent to our support team
  • Device information: IP address, browser, device type
  • Usage data: Interaction with our website

How We Collect Your Information

We collect your data from:

  • Directly from you (orders, forms, account creation)
  • Automatically (cookies, website usage)
  • Service providers (Shopify, payment processors)
  • Third-party partners

How We Use Your Information

We use your personal data to:

  • Process and deliver orders
  • Manage your account
  • Provide customer support
  • Improve our website and services
  • Send updates, promotions, and offers
  • Prevent fraud and ensure security
  • Comply with legal obligations

Sharing Your Information

We may share your information with:

  • Shopify and service providers (payments, shipping, hosting)
  • Marketing partners for advertising purposes
  • Authorities if required by law
  • Business transfers (if Sanrok is sold or merged)

Shopify

Our store is hosted by Shopify. Your data may be processed by Shopify to improve services and provide secure transactions.

Learn more: https://privacy.shopify.com

Cookies & Tracking

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Remember preferences
  • Analyze traffic
  • Show relevant ads

You can control cookies through your browser settings.

Your Rights

Depending on your location (UK/EEA), you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Opt out of marketing emails

To exercise your rights, contact us at:
📧 contact@sanrok.store

Data Security & Retention

We take reasonable measures to protect your data. However, no system is 100% secure.

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

Children’s Privacy

Our services are not intended for children. We do not knowingly collect data from minors.

International Transfers

Your data may be transferred outside your country, including to Shopify servers. We ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

Contact Us

If you have any questions or requests regarding your data, contact us:

  • Email: contact@sanrok.store
  • Phone: +1 (213) 955-0123
  • Address: 37 Kirk Wynd, Kirkcaldy, Fife, KY1 1EN