Privacy Policy

Last updated: September 26, 2026

At SANROK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Order and transaction information

• Information you provide when contacting our customer support

• Website usage and technical information, such as IP address, browser type, and device information

Payment information is processed securely by our third-party payment providers. SANROK does not normally have access to your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Process payments

• Deliver your purchases

• Provide customer support

• Communicate with you about your orders

• Process returns, refunds, and exchanges

• Prevent fraud and protect our website

• Improve our website, products, and services

• Comply with legal and regulatory requirements

We will only use your personal information where we have a lawful basis to do so.

3. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly

• Remember your preferences

• Understand how visitors use our website

• Improve website performance

• Support marketing and advertising activities where applicable

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

4. Sharing Your Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website and hosting providers

• IT and security service providers

• Analytics and marketing providers, where applicable

We only share information where reasonably necessary for the relevant service or legal obligation.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, preventing fraud, and meeting legal, accounting, and regulatory obligations.

7. Your Privacy Rights

Depending on the circumstances and applicable UK data protection law, you may have rights including:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your information

• The right to restrict certain processing

• The right to object to certain processing

• The right to request data portability where applicable

• The right to withdraw consent where processing is based on consent

You may also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe a child has provided personal information to us without appropriate consent, please contact us.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised Last updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

SANROK
37 Kirk Wynd
Kirkcaldy, Fife
KY1 1EN
United Kingdom

Email: support@sanrok.com
Phone: +44 7475 352330