Refund policy

Return & Refund Policy

Last updated: September 26, 2026

At SANROK, we want you to have a safe and positive shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or refund in accordance with this policy and applicable UK consumer law.

1. Right to Cancel

For online purchases, you generally have 14 days from the day you receive your order to notify us that you wish to cancel your purchase without providing a reason.

After notifying us, you generally have a further 14 days to return the item.

2. Return Conditions

To be eligible for a return:

  • The item must be returned within the applicable return period.

  • The item should be in its original condition.

  • All original packaging and accessories should be included where applicable.

  • The item must not have been damaged or altered beyond what is reasonably necessary to inspect its nature and characteristics.

Trading Cards: For products advertised as Factory Sealed, Sealed, Booster Box, Hobby Box, Blaster Box, or similar products, we strongly recommend keeping the product sealed and undamaged if you wish to return it.

3. Damaged, Defective or Incorrect Items

If you receive an item that is:

  • Damaged during delivery;

  • Incorrect; or

  • Defective,

please contact us as soon as possible with your order number and, where appropriate, photographs of the item and packaging.

We will review the issue and, where applicable, arrange a replacement or refund.

4. Return Shipping Costs

For returns made under your legal right to cancel, you may be responsible for the return shipping costs unless the item is faulty, damaged, incorrect, or SANROK has agreed to cover the cost.

5. Refunds

Once your returned item has been received and inspected, we will process your refund in accordance with applicable law.

Refunds will normally be issued to the original payment method used for the purchase, unless otherwise agreed.

Where the legal right to cancel applies, the refund will generally include the cost of standard delivery. Additional costs resulting from choosing a more expensive delivery option may not be refundable.

6. Refund Processing Time

We will process eligible refunds without undue delay and in accordance with the applicable UK consumer protection requirements.

7. How to Request a Return

To request a return or refund, please contact us with:

  • Your full name

  • Order number

  • Email address used for the order

  • Reason for the return, if you wish to provide one

  • Photos of the item, if the item is damaged or incorrect

Email: support@sanrok.com
Phone: +44 7475 352330
Address: 37 Kirk Wynd, Kirkcaldy, Fife, KY1 1EN, United Kingdom

Please do not send an item back before contacting us and receiving return instructions.

8. Contact Us

If you have any questions regarding returns or refunds, please contact SANROK:

SANROK
37 Kirk Wynd
Kirkcaldy, Fife
KY1 1EN
United Kingdom

Email: support@sanrok.com
Phone: +44 7475 352330