Shipping Policy

Last updated: September 26, 2026

At SANROK, we aim to process and deliver your trading card orders safely and efficiently.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

2. Delivery Times

Estimated delivery times may vary depending on the destination and shipping service selected at checkout.

Typical delivery times are:

• UK: 2–5 business days

• International: 5–15 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to courier disruptions, customs processing, weather conditions, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the delivery address, order size, weight, and shipping method selected.

Any applicable free-shipping offers will be clearly stated on the website or at checkout.

4. Tracking

Where a tracked shipping service is used, tracking information will be provided after the order has been dispatched.

Please allow some time for the tracking information to become active after dispatch.

5. International Orders

International customers are responsible for providing a complete and accurate delivery address.

Depending on the destination country, international orders may be subject to customs duties, import taxes, or other charges.

Any such charges are generally the responsibility of the recipient unless otherwise stated at checkout.

6. Incorrect Delivery Information

Please carefully check your delivery address before completing your order.

If you provide an incorrect or incomplete address and the package is returned to SANROK, additional shipping costs may apply if you request that the order be sent again.

7. Lost or Delayed Packages

If your order appears to be delayed or lost, please contact us with your order number and tracking information.

We will work with the relevant delivery provider to investigate the shipment.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and product before opening or immediately after opening where possible.

Contact us as soon as possible so that we can investigate and assist with the appropriate resolution.

9. Pre-Orders

For pre-order products, the expected release date will be displayed on the product listing where available.

Release dates may change due to manufacturer or distributor delays.

If an order contains both pre-order and currently available products, the order may be shipped according to the applicable shipping arrangements stated at checkout.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

SANROK
37 Kirk Wynd
Kirkcaldy, Fife
KY1 1EN
United Kingdom

Email: support@sanrok.com
Phone: +44 7475 352330